Refund + Cancellation Policy

This policy explains how Bleuspace Properties Corp. ("Bleuspace", "we", "our") handles guest cancellations, refunds, and disputes for bookings made through bleuspace.co or any direct channel (email, message, agent). It applies in addition to our Terms of Service.

The plain-English summary:we'll always tell you upfront which cancellation tier applies to a property before you confirm a booking. Refunds, when they apply, are processed within five (5) business days to the same payment method you used. A non-refundable 5% booking fee applies to cancellations you make; if we cancel, you get everything back.

1. Our four cancellation tiers

Each property listing displays one of four cancellation tiers on the booking page and on the checkout review screen. The tier is fixed at the time of booking; we will not change it after you confirm.

• Flexible — Full refund if you cancel at least 24 hours before check-in (Davao time). After that, you forfeit the first night and any cleaning fee; the remaining nights are refunded.
• Moderate— Full refund if you cancel at least 5 days before check-in. After that, 50% refund of the nightly rate; cleaning fees are non-refundable once you're inside this window.
• Strict — 50% refund of the nightly rate if you cancel at least 7 days before check-in. After that, no refund of the nightly rate. Cleaning fees are non-refundable.
• Super Strict — Non-refundable for cancellations within the window noted on the listing (typically 30 or 60 days). Used only on destination-grade or peak-window properties.

Booking fee. A non-refundable booking fee of 5% of the total applies to every cancellation you make, in addition to the tier above. It covers the payment-processing cost we are charged and cannot recover when a payment is refunded. It does not apply when Bleuspace cancels your booking (Section 3), or in the extenuating circumstances in Section 2, where only the third-party processor fee is withheld.

2. Extenuating circumstances

Regardless of tier, we will issue a full refund (less any non-refundable third-party fees, such as payment-processor charges) in the following cases, when supported by reasonable documentation:

• Government-mandated travel restriction in either departure or destination region
• Natural disaster, typhoon, earthquake, or declared state of calamity affecting the stay
• Serious illness or death of the guest or an immediate family member
• Property becomes uninhabitable due to circumstances outside the guest's control
• Significant misrepresentation of the property by Bleuspace (verified by photo or independent inspection)

3. If we cancel your booking

On the rare occasion that Bleuspace must cancel a booking we have already confirmed (for example, property became unavailable due to maintenance), we will:

• Refund 100% of all amounts paid, including the nightly rate and any fees
• Offer to rebook you at a comparable Bleuspace property if you wish
• Cover reasonable additional accommodation costs for the same dates if no comparable property is available

4. Early departure + no-shows

If you check out before the end of your booked stay, we do not refund unused nights. If you do not arrive (no-show) within 24 hours of your scheduled check-in without notifying us in writing, the booking is treated as a cancellation under the applicable tier.

5. How to cancel

To cancel a booking, send us a written request via one of the following:

• Email support@bleuspace.co with your confirmation code in the subject line
• Reply to your booking confirmation email
• Message us through your guest portal or direct booking thread

The cancellation takes effect when our team receives and acknowledges your request. We will confirm receipt within 24 hours (typically within the same business day in Davao office hours).

6. Refund timeline + payment method

Refunds are processed to the same payment method used for the original booking. Once we initiate a refund:

• GCash, Maya, GrabPay: typically 3-5 business days
• BPI Online, BillEase: typically 5-7 business days
• Visa / Mastercard: typically 5-10 business days, depending on your card issuer
• Bank transfer: typically 3-5 business days

We do not control the timing of your bank or payment provider once the refund is initiated. If your refund has not arrived within the maximum window above, contact us with your refund reference number and we will help you trace it.

7. Payment disputes + chargebacks

If you believe a charge from Bleuspace is incorrect, please contact us first at support@bleuspace.co. We aim to resolve every dispute within 5 business days. Issuing a chargeback through your card issuer or wallet provider without first contacting us may result in your booking being suspended while we work to resolve the underlying issue.

8. Items that are never refundable

• Payment-processor fees explicitly disclosed at checkout
• Government taxes that have been remitted to the tax authority
• Cleaning fees once the cancellation falls inside the tier's non-refundable window
• Optional add-ons (airport transfer, grocery pre-stock, extras) once they have been arranged on your behalf with a third-party vendor

9. Contact us

Questions about a cancellation, refund, or this policy?

Bleuspace Properties Corp.
support@bleuspace.co
Contact form

Davao City, Philippines · Business registration details available on request.